Return Policy
Accepted Cases for Exchange and Return:
Damage or Defect in the Product:
- If the product is damaged or defective (e.g., melted, broken, or changes in color or taste).
- If the chocolate arrives with an open or damaged package.
Order Error:
- If a different product is received than the one ordered.
2. Specific Conditions for Return:
- The chocolate must be unused and unopened, with no tampering.
- Returns must be made within a specified period (usually 3 to 7 days from the date of receipt).
- Proof of purchase, such as an invoice, must be provided.
3. Proper Storage:
- The chocolate must be stored in a suitable location (away from heat and humidity) to be eligible for exchange or return.
- The company is not responsible for damages caused by improper storage by the customer after delivery.
4. Non-Returnable Products:
- Customized products or those with special packaging requested by the customer.
- Chocolate that has expired due to delays in reporting or returning the product.
5. Exchange and Return Procedures:
- Contact customer service within the specified timeframe.
- Provide photos of the defective or damaged product as proof.
- The product will be replaced, or the amount paid will be refunded (as per the customer"s preference) after verification.
6. Shipping and Return Fees:
- The company will cover shipping costs if the error or defect is on its part.
- If the return is due to a change of mind, the customer may bear the shipping costs.
7. Shipping Instructions:
- To ensure the quality of the chocolate, the product must be properly packaged when returned.
- Use appropriate shipping methods to maintain the correct temperature during transit.